Virtual Front Desk Manager

JOB DUCK IS HIRING A VIRTUAL FRONT DESK MANAGER 

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!  

Role Overview   

The Receptionist and Virtual Office Manager play a central role in ensuring seamless daily operations while delivering an exceptional first impression to every caller and contact. This position is ideal for someone who thrives in a fast-paced virtual environment, enjoys being the organizational anchor of a team, and takes pride in polished communication and proactive support. You will manage high-volume communications, coordinate calendars across time zones, and act as a trusted gatekeeper for leadership. Success in this role comes from attention to detail, calm professionalism under pressure, and a strong sense of ownership. If you enjoy being the person who keeps everything running smoothly behind the scenes, this role offers meaningful impact and long-term growth with Job Duck. 

Schedule:  

Monday to Friday from 8:00 AM to 5:00 PM EST (USA)  

Your Responsibilities Will Include but Are Not Limited To:  

• Maintaining virtual office systems, including call routing, voicemail, and subscriptions 
• Triaging and organizing the managing attorney’s email inbox 
• Acting as a gatekeeper for leadership calendars and communications 
• Reporting trends and meeting established response time and call quality KPIs 
• Sending calendar invites, virtual meeting links, and appointment reminders 
• Scheduling and coordinating consultations, meetings, and court calls across calendars and time zones 
• Responding to routine client inquiries and routing substantive questions to the appropriate team member 
• Identifying call purpose and escalating urgent matters immediately 
• Greeting callers using approved scripts and routing calls appropriately 
• Sending non-intake client communications such as review requests and case conclusion messages 
• Preparing administrative spreadsheets, logs, and template-based communications 
• Uploading, organizing, and securely managing digital documents 
• Tracking daily call activity, missed calls, voicemails, and appointments booked 
• Drafting administrative email responses using approved templates 
• Monitoring and triaging general inboxes, categorizing and flagging messages 
• Answering and managing all incoming calls during business hours using VoIP systems 

What We’re Looking For:  

• At least two years of experience as a receptionist, administrative assistant, executive assistant, or office manager role 
• Experience supporting professional services environments, preferably legal or high-touch client service teams 
• High level of discretion and confidentiality required 
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)   
• Quiet, distraction-free remote work environment  

What’s In It for You?   

• Monthly compensation starting from 1015 USD to 1100 USD  
• Paid time off.  
• Referral and annual bonuses.  
• 100% Remote, Full-Time, Long-Term Career Opportunity.  
• Parental leave.  
• Opportunities for professional development and training  
• Dedicated support from our team.  
• A chance to work with clients who share our values.  

Ready to dive in? Apply now and make sure to follow all the instructions!  Apply via the link here: https://bit.ly/4aCumSI

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.